A2P 10DLC campaign rejected? I'll get it approved.
Rejections almost always come down to a few fixable things. I find the exact reason, fix your website, consent and campaign details, and resubmit so it passes.
Why A2P 10DLC campaigns get rejected
Carrier reviewers check your campaign against your website and your business records. These are the problems I see most:
- No Privacy Policy or SMS Terms on the website, or a policy that allows sharing phone numbers with third parties
- No clear SMS consent where the phone number is collected, or consent that is a required checkbox
- Sample messages that don't match the use case, or that are missing the business name and STOP language
- Business name, EIN or address that doesn't match IRS records
- A website that is unfinished, on a free subdomain, or doesn't show what the business does
- Use cases carriers restrict, such as third party lead generation, unless the campaign is written carefully
How I fix it
- Read the rejection reason and error code from your provider
- Review your website, forms and campaign the way a carrier reviewer would
- Fix the website pages, consent wording, description and sample messages
- Resubmit and follow it through to approval
A real example
A plumbing lead generation agency had its campaign rejected under error 30897 because it looked like third party lead generation. I rewrote the description and sample messages so they only covered texts to the agency's own clients, and the resubmission was approved. More examples are on the work page.
Starting fresh instead? See A2P 10DLC registration.
Things people usually ask
How many times can I resubmit an A2P campaign?
You can resubmit after fixing the issues, but each review takes time, so it pays to fix everything before you resubmit.
Can you fix a rejection in GoHighLevel?
Yes. I fix rejections in GoHighLevel (LeadConnector), Twilio, RingCentral, Telnyx and other providers.
Will you need access to my account?
Usually yes, so I can read the exact rejection and resubmit. I can also guide you through it if you prefer to keep access.
My toll free verification was rejected. Can you help?
Yes. I fix toll free verification requests, and if a toll free number keeps failing I can move your texting to a registered 10DLC number.
Want this handled for you?
Send me your website. The review is free, done by hand, and you get a fixed price before any work starts.